Scheduled Maintenance: Friday, October 2 – Monday, October 5

In preparation for an upcoming software change, our helpdesk will be undergoing scheduled maintenance from 3:00 PM ET on Friday, October 2 until 8:00 AM ET on Monday, October 5.

The recommended way to open a ticket at this time is by emailing support@vls.com. Tickets may still be submitted during the maintenance window, but responses may be delayed while maintenance is underway.

A link to our new support portal will be available at vls.com/help once it is ready for use.

If a ticket submitted during the maintenance window has not received a response by Tuesday morning, October 6, please call our main line:

Vincent Lighting Systems
216.475.7600

Additional details about this change will be sent to clients and users by email.

Thank you for your patience while we complete this work.

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General Information

Warranty Repair for American DJ, Chauvet, and Elation Fixtures
The following vendors will process warranty repairs directly with end users if Proof of Purchase is available to be provided. Non-Warranty repairs need to...
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Saving/Loading a Configuration from/to your Paradigm System
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