Scheduled Maintenance: Friday, October 2 – Monday, October 5
In preparation for an upcoming software change, our helpdesk will be undergoing scheduled maintenance from 3:00 PM ET on Friday, October 2 until 8:00 AM ET on Monday, October 5.
The recommended way to open a ticket at this time is by emailing support@vls.com. Tickets may still be submitted during the maintenance window, but responses may be delayed while maintenance is underway.
A link to our new support portal will be available at vls.com/help once it is ready for use.
If a ticket submitted during the maintenance window has not received a response by Tuesday morning, October 6, please call our main line:
For the Gadget II, the status indication is: During USB enumeration -> Solid red (this should only be for a brief time when first plugged in) When U...
